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The NHS Friends and Family Test (FFT)

What is it?

The NHS Friends and Family Test (FFT) was introduced in 2014 to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

 

How does it work?

When you complete your treatment you’ll be invited to complete the FFT. You may either collect a printed version of the test from the reception desk or alternatively click the link at the bottom of the page to take the test online.

Posters are also on display in the surgery waiting area with a QR code and link to a mobile friendly version of the test. So you can complete the test on your phone whilst at the surgery.

Your answer will not be traced back to you, and your details will not be passed on to anyone. A friend or a member of your family is welcome to answer the question if you are unable to.

 

What will I be asked?

You will be asked to answer the question: "How likely are you to recommend our service to friends and family if they needed similar care or treatment?"

You can rank your answer from "extremely likely" to "extremely unlikely". You will also have the opportunity to explain your ranking by adding comments, and you may be asked some follow-up questions. This is important, because service providers can only make changes if they know exactly what is or isn’t working.

 

How will the results be used?

The results are gathered and analysed to see if any actions are required. The responses to the FFT question will be used to create an overall score, which will be published online. The comments, however, are retained by the service, to pass on to staff and managers.

 

Where can I view the results?

You can view the results for this service on the NHS Choices website. Simply use the Services near you search tool, select your NHS service and perform a postcode search. Select the provider you wish to look up. On the overview page of the provider's profile, you will find a selection tool that is called "Quality of service" or "Key facts". Here you can see the overall FFT score for the service provider, telling you what percentage of people would recommend the service. To find out about the data, select the link "Find out more about this data". Additional FFT data is published by NHS England.

 

I want to give my feedback. How do I take the test?Tick Illustration

Simply click here to take the test

You will be re-directed to the survey website in a new web browser window.  Once you’ve completed the test please remember to click the ‘Done’ button.

 

If you have any further queries about the test please ask at reception.

 

Thank you for your feedback.



 
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